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The eSentry Difference

eSentry is an exciting and innovative online insurance underwriting agency offering a cutting-edge and savvy solution that has been specifically designed with the insurance broker in mind.

Products

DE4 Annual Contract Works and Public Liability Insurance

Our suite of online insurance products makes quoting and binding Contract Works insurance both elegantly simple, is a real time saving solution, that's affordable and provides you with an enhanced unique offering which sets eSentry apart from its competitors.

Our standard parameters are:

  • Standard building works including residential, commercial, industrial and institutional projects, office / retail fit-out and refurbishment
  • Total Sum Insured up to $15 million - Higher limits available on referral
  • Construction periods up to 24 months

Those risks that fall outside these system guidelines will be referred to eSentry.

  • Residential and Commercial Builders any Annual Turnover
  • Material Damage – $15 Million Total Sum Insured - Higher limits available on referral
  • Public/Products/Vibration Liability - $5 Million, $10 Million or $20 Million
  • Existing structure cover available
  • Policy Basis either Run Off or Transfer
  • Tools, plant and machinery cover available
  • Security of QBE Insurance (Australia) Limited.
  • Comprehensive Australian Standards Approved Transfer or Run-Off Policy Wordings
  • Easy online quote and policy placement facility – no paperwork necessary
  • Highly Efficient & Professional Claims Team Operated by QBE Insurance (Australia) Limited.

DE4 Single Project Contract Works and Public Liability Insurance

Our suite of online insurance products makes quoting and binding Contract Works insurance both elegantly simple, is a real time saving solution, that's affordable and provides you with an enhanced unique offering which sets eSentry apart from its competitors.

Our standard parameters are:

  • Standard building works including residential, commercial, industrial and institutional projects, office / retail fit-out and refurbishment
  • Total Sum Insured up to $15 million - Higher limits available on referral
  • Construction periods up to 24 months

Those risks that fall outside these system guidelines will be referred to eSentry.

  • Residential and Commercial Projects
  • Material Damage – $15 Million Total Sum Insured - Higher limits available on referral
  • Public/Vibration Liability - $5 Million, $10 Million or $20 Million
  • Existing structure cover available
  • Tools, plant and machinery cover available
  • Security of QBE Insurance (Australia) Limited.
  • Comprehensive Australian Standards Approved Policy Wording
  • Easy online quote and policy placement facility – no paperwork necessary
  • Highly Efficient & Professional Claims Team Operated by QBE Insurance (Australia) Limited.

Residential Owner Builders

  • Material damage – $2 Million any one contract (Policy automatically includes Removal of Debris and Fees)
  • Public Liability - $5 Million, $10 Million or $20 Million
  • Optional Existing Structure Coverage
  • Optional Tools Coverage
  • Security of QBE Insurance (Australia) Limited.
  • Comprehensive policy wording
  • Easy online quote and policy placement facility – no paperwork necessary
  • Highly Efficient & Professional Claims Team Operated by QBE Insurance (Australia) Limited.

360 Mobile Plant & Equipment policy contains the following covers:

  • Section 1 - Material Damage
  • Section 2: Consequential Loss
  • Section 3 - Registered Road Risk Liability - $20 Million, $30 Million
  • Section 4 - Combined General & Products Liability - $5 Million, $10 Million, $20 Million

The 360 Mobile plant & equipment policy caters for a wide range of risk, occupations and exposures associated with Mobile Plant that is used throughout the Construction, Plant Hire, Forestry, Agriculture and Civil Industries:

    Key Features

  • Simple Online Quote and Bind System
  • Experienced Mobile Plant Underwriting Team
  • Market Leading Commissions & Premiums
  • Broad Policy Coverage
  • Highly Efficient & Professional Claims Team Operated by Berkshire Hathaway Specialty Insurance Company
  • Security is underwritten by Berkshire Hathaway Specialty Insurance Company

    Risk Appetite

  • Agricultural Contractor
  • Building Industry Contractors – Residential and Commercial
  • Civil Contractor
  • Concrete Pumping Contractor
  • Crane Operators
  • Dry Hirer
  • Earthmoving Contractor
  • Elevated Work Platform Operator
  • Excavation Contractor
  • Forestry Contractor – plantation only
  • Landscaping
  • Piling Contractor
  • Road Construction Contractors(Includes road side footpath construction)
  • Site Preparation Service

    All other occupations are Excluded occupations, including (but not limited to):

  • Airport exposures
  • Asbestos Contractors
  • Blasting / Explosive risks
  • Cartage Contractor
  • Demolition Contractors
  • Drilling Contractors (Oil and Gas)
  • Forestry Contractor - native
  • Garbage Contractor
  • Harvesting Contractor
  • Logging Contractor - native
  • Maintenance contractors
  • Mini Skip Operators
  • Open Cut Mining
  • Property Developer
  • Prototype or Experimental Plant
  • Railway Works / Line / Mounted on rails
  • Sawmilling
  • Shredding
  • Truck Operators
  • Underground Tunnelling
  • Underground mining
  • Underpinning Specialists
  • Vegetation management
  • Waste Collector
  • Watercraft
  • Welding Contractor
  • Wood chipping

    Policy Cover

    Policy wording covers various types of Mobile Plant & Equipment and Auxiliary Vehicles:

  • Excavators & Earthmoving equipment
  • Scissor lifts
  • Skid Steers
  • Forklifts
  • Back Hoes
  • Rollers/Bull Dozers
  • Prime Movers & Trailers
  • Tip Trucks
  • Sedans, Utes, 4WD (See Policy Wording, Terms & Conditions) Mobile Plant & Equipment Automatic & Optional Covers

Part A: Property & Consequential Loss

SECTION 1 - MATERIAL DAMAGE TO MACHINES

  • Accidental Overload
  • Appreciation in Value (Repairable Damage)
  • Automatic Additions
  • Damage to Goods Lifted
  • Dry Hire
  • Dual or Multiple Lifting
  • Emergency Service Charges
  • Emergency Travel Costs
  • Expediting Costs
  • Extra Costs of Reinstatement
  • Funeral Expenses
  • Hire Motor Vehicle After Theft
  • Hired Motor Vehicle - Difference in Excess
  • Hold Harmless (Subrogation Waiver)
  • Locks and Keys
  • LPG Conversion
  • Modification For Disablement - Motor Vehicle
  • Non Owned Trailer in Control
  • Novated Lease
  • Recovery Cost (No Damage)
  • Recovery Cost (Damage)
  • Removal of Debris
  • Repatriation of Workers
  • Return of Insured Item(s)
  • Reward Costs
  • Search Locate and Retrieval Costs
  • Sea Transportation
  • Sign Writing
  • Substitute Machines (Material Damage & Hire Costs)
  • Two Wheel or Box Trailer
  • Unspecified Attachments
  • Windscreen Replacement
  • Workers Property Damage

Optional endorsements

  • Agreed Value
  • Automatic Additions Increased Sum Insured
  • Continuing Hire Charges
  • Damage to Goods Lifted Increased Limit
  • Damage to Hired in Machines (Blanket Cover)
  • Damage Waiver Protection (Extended Dry Hire)
  • Market Value Plus - Mobile Plant
  • Hire Motor Vehicle After Damage
  • Hired in Items (Specified Cover)

Section 2 - Consequential Loss

  • Increased Costs of Working (ICOW)
  • Loss of Revenue
  • Financed Machines - Gap Value Protection
  • Financed Machines - Payments Protection

Part B: Liability

SECTION 3 - REGISTERED ROAD RISK LIABILITY & SECTION 4 - COMBINED GENERAL & PRODUCTS LIABILITY

  • Temporary protection and Coronial inquest
  • Cross Liability

SECTION 3 - REGISTERED ROAD RISK LIABILITY

  • Automatic Additions
  • Conditionally Registered Machines
  • Damage to Your Motor Vehicle by Uninsured Parties
  • Dangerous or Hazardous Goods
  • Insured's Liability as Principal
  • Movement of Other Machines
  • Registered Machines covered under 'Hired In Machines (Blanket Cover)'
  • Removal of Debris
  • Substitute Machines
  • Towing

SECTION 4 - COMBINED GENERAL & PRODUCTS LIABILITY

  • Care custody and Control
  • First Aid Expenses
  • Vibration, Removal/Weakening of Support
  • Pollution Liability
  • Hook Liability

SECTION 4 - COMBINED GENERAL & PRODUCTS LIABILITY OPTIONAL EXTENSIONS

  • Care custody and Control - Increased Limit
  • Vibration, Removal/Weakening of Support - Increased Limit

Why Select us?

  • We are powered by the fast and efficient eSentry platform you are accustomed to.
  • We are always available to help with your enquiries and underwriting needs. Our extensive experience is coupled with tier one insurance security partners.
  • Claim teams work closely with our underwriters to ensure smooth and stress-free settlement of your clients' claims.
  • We invest in our broker relationship service with you. We are committed to adding value to your business by ensuring we continually deliver the most accurate insurance solutions for your clients, at the right price.

How do I register for broker access to the eSentry Online platform?

Click this link or the Register button above. We will register you and confirm your login details via email in a matter of minutes. (We send a verification email from admin@esentry.com.au to your registered email address, so please check your junk inbox if not received immediately) If we do not already have your brokerage listed within our system we will arrange for you to be added.

Broker Commission Payable

We provide complete flexibility for all brokers allowing them to choose how they wish to be paid, note that our standard commission rate is set at 15% as a default and is clearly displayed on all documentation.

Terms of Trade

We offer 45 days credit to all registered brokers. Our terms of credit are effective from the policy inception date.

Downloads

Just click on a link to view or download our documents. Our forms are stored in PDF file format which are designed to be used with Adobe Reader however most PDF readers will allow you to view our forms.

Claims Procedures

eSentry are committed to prompt, professional and fair claims handling tailored to the individual needs of our clients. We want to consistently execute best claims practices to achieve the best outcome for our clients.

Making a claim with eSentry is simple and easy. We will help you and guide you through the whole claim process.

  • We will monitor all claims on a regular basis to ensure expeditious settlement.
  • Claims are handled by highly efficient & professional claims teams operated by our security providers.
  • All claims must be notified to eSentry or our security provider immediately by downloading and completing the relevant claim form.
  • Please ensure that all relevant details are filled out on the claim form.

With each claim form, you will need to attach or forward where applicable:

  • Photographs of the damage.
  • Repair / replacement quotations or order forms.
  • If the damage/loss has been repaired/ replaced please provide invoices.
  • Original purchase receipts/ documentation to show proof of ownership where possible.
  • Scope of repair works.
  • It is mandatory to include the subject project details: start and finish dates as well as the contract price.

Once the above is received, we will determine and notify if they require a loss adjustor to attend and inspect damage/ the site. Please retain all damaged items if practical.

  • Forward any third party correspondence including letters from solicitors, statements of claim, letters of demand immediately to eSentry.
  • Do not admit liability for any incident whether verbally or in writing.
  • Take all reasonable steps following an incident to protect the person or property from further injury or damage.
  • Should any third party or their insurer/solicitor contact you, please avoid entering into any conversation with them regarding the alleged incident and refer them to eSentry.
  • Obtain as much information as possible for example witness details, contact details of all parties involved..

We will determine if a loss adjustor or solicitor is to be appointed, therefore please retain any relevant items/documentation and confirm specifics of location/site where incident occurred.

The quickest and easiest way to lodge a motor vehicle or mobile plant item claim is by completing our Online Claim Form.

Tokio Marine Recommended Repairers

Please find nearest repairers in our Repairer Network. Each repairer has been carefully selected to meet the following criteria:

  • Quality repairs in a timely and professional manner.
  • Sufficiently equipped to undertake all types of repairs.
  • Committed to superior customer service.
  • Long term trusted relationship.

Our Repair Process

  • Is stress-free, you only have to obtain one quote (please refer to the Tokio Marine Repairer Network).
  • Allows you to select a repairer of your choice ,provided that they are a licensed repairer and are appropriately qualified.
  • Guarantees repairs for the lifetime of the vehicle. Our repairers will endeavor to supply genuine parts where available.

Our claims controllers can discuss the most convenient method for arranging the repair of your vehicle and, if required, will assist you in selecting the most suitable and conveniently located repairer. If your vehicle cannot be driven, we can arrange for it to be towed and delivered to the repairer.

Windscreen/Glass Claims

If you wish to lodge a claim for damaged windscreen/ glass (subject to policy conditions), please call O'Brien Glass. on 13 16 16. O’Brien Glass is our preferred supplier for all windscreen and glass damage.

Please ensure that you advise O'Brien that you are insured with Tokio Marine & Nichido and that you have your policy number with you when you call and details of how the damage occurred, and O’Brien Glass will manage the process for you. Alternatively, if you do not have your policy number with you, please call Tokio Marine on 1800 229 272.

Claim Contacts:

  • QBE Property Claims Email: aomajorloss@qbe.com
  • QBE Property Claims: Phone 02 9848 6522
  • QBE QLD Liability Claims Email: qld.liabilityclaims@qbe.com
  • QBE NSW Liability Claims Email: nsw.liabilityclaims@qbe.com
  • QBE VIC/TAS Liability Claims Email: vic.liabilityclaims@qbe.com
  • QBE SA/WA Liability Claims Email: wa.liabilityclaims@qbe.com
  • Berkshire Hathaway Specialty Insurance Company Claims Email: ClaimsNoticeAustralia@bhspecialty.com
  • Berkshire Hathaway Specialty Insurance Company Claims: Phone 1300 938 991
  • Tokio Claims Email: claimsinfor@tokiomarine.com.au
  • Tokio Claims: Phone 1800 229 272

Any questions please just contact us.